Before you begin
Make sure you have a verified Kraken account. Have your password and two-factor authentication (2FA) method—such as an authenticator app or security key—available. If you use a hardware security key or U2F device, keep it connected or handy.
Step 1: Go to the official Kraken website
Open your browser and type the official domain (for example, https://www.kraken.com) or use a trusted bookmark. Check the address bar carefully for a valid TLS lock icon and the exact domain. Avoid signing in from links in unsolicited messages or social media posts. If you arrived from email, hover over the link to confirm the destination.
Step 2: Open the sign-in page
On the Kraken home page, click Sign In or Log In. You will be taken to a page that asks for your email/username and password. Enter them only on the official page—do not paste credentials into other apps or widgets.
Step 3: Enter your password securely
Type your password manually. If you use a password manager, let it fill the fields—this is safer than copying and pasting. Ensure your password manager is set to autofill only on the exact official domain.
Step 4: Authenticate with 2FA
Kraken strongly encourages using two-factor authentication. Common 2FA methods include:
- Authenticator apps (TOTP — Google Authenticator, Authy, etc.)
- Hardware security keys (FIDO2 / YubiKey)
- SMS (least recommended—use only if other options are unavailable)
Open your authenticator app and enter the 6-digit code. If using a hardware key, follow the browser prompts to tap or insert the device.
Troubleshooting common sign-in problems
If you cannot sign in:
- Forgot password: Use Kraken's official "Forgot password" flow. It will send recovery instructions to your registered email.
- 2FA lost: If you lost your authenticator device, use your account recovery options or contact Kraken support via the official help center. Expect identity verification steps.
- Account locked: Temporary locks may happen after repeated failed attempts—follow the prompts or contact support.
- Suspicious activity: Immediately change your password and contact Kraken support. Consider moving funds to cold storage if you suspect compromise.
Security checklist
- Use a strong, unique password for your Kraken account.
- Enable 2FA (authenticator apps or hardware keys recommended).
- Enable account withdrawal confirmations and whitelisted addresses where applicable.
- Keep your recovery codes and backup keys in a safe offline location.
- Check the browser address and TLS certificate before signing in.
- Use a reputable password manager and keep your OS and browser updated.
Accessibility & mobile
Kraken has mobile apps. When signing in on mobile, use the official app stores to install the app. For accessibility, Kraken's sign-in fields are typically labeled; use your device's accessibility features when needed.
Final notes
Always keep security first. If anything about the sign-in page looks unusual—different logos, extra fields, strange popups—do not enter credentials. Report suspected phishing to Kraken and to your email provider.